The Daily Alert

How Global Companies Can Create a Consistent Customer Experience. Five principles to help you deliver the same value to all your customers, regardless of their geography. How to Give — and Receive — Critical Feedback. Executive coach and organizational consultant Ben Dattner says giving good feedback is about how you deliver it. The latest on HBR.org 01 How Global Companies Can Create a Consistent Customer Experience Five principles to help you deliver the same value to all your customers, regardless of their geography. by Nataly Kelly 02 How to Give — and Receive — Critical Feedback Executive coach and organizational consultant Ben Dattner says giving good feedback is about how you deliver it.   Audio by Harvard Business Review 03 Measuring Your Long-Term Strategy's Short-Term Success Major strategy shifts need time to play out, but how long is too long?   Audio by Harvard Business Review 04 Why Customers Leave Platforms — and How to Retain Them Start by understanding six of the most common reasons people choose to leave. by Marshall Van Alstyne, Grace Gu, David Finger 05 We're New Here Whether it's your first job or a fresh start, "New Here" is the young professional's guide to work — and how to make it work for you.   Audio by Harvard Business Review ADVERTISEMENT Explore our vault of HBR videos. Subscribers have full access to HBR videos, including topic Explainers, Inside the Case discussions on HBS case studies, and Whiteboard session videos featuring the brightest minds in business. Explore HBR Videos Article The Radical Promise of Truly Flexible Work by Ludmila N. Praslova Organizations designed to support neurodivergent and disabled employees demonstrate how work can "fit" people—not the other way around. Read more Ebook or paperback HBR Guide to Designing Your Retirement by Harvard Business Review $21.95 Learn more Don't forget you're entitled to 20% off your first purchase* *Use promo code HBRORGREG4. View details here. View in browser Contact us Privacy policy Manage newsletter preferences Unsubscribe

To ensure email delivery, add noreply@a.email.hbr.org to your address book, contacts, or safe sender list. Copyright © 2023 Harvard Business School Publishing, an affiliate of Harvard Business School. All rights reserved. Harvard Business Publishing 20 Guest St, Suite 700 Brighton, MA 02135